Rukome Okojie

Customer care/email chat support specialist: I handle customer inquiries, requests, and complaints by providing appropriate solutions and alternatives promptly, ensuring follow-up for resolution. Also, I escalate and collaborate with other teams as necessary to ensure complete resolution. Additionally, I prioritize delivering excellent service and maintaining customer satisfaction to promote loyalty and retention. I achieve this through attentive phone calls, live chat interactions, and adept problem-solving skills in written communication via email.